The Florida E-ZPass manage account search leads most drivers to two real prepaid toll systems: E-PASS run by the Central Florida Expressway Authority (CFX) and SunPass run by Florida’s Turnpike Enterprise. Both systems work on Florida’s cashless toll roads, managed lanes, and most bridges statewide. E-PASS covers Central Florida expressways including SR 417, SR 408, SR 429, and portions of I-4. SunPass works statewide on Florida’s Turnpike, the Sawgrass Expressway, and most local toll facilities.
E-ZPass itself is a separate network serving 19 states outside Florida. It does not operate in Florida. Drivers who type “Florida EZ-Pass” usually want to manage their E-PASS or SunPass account. The steps below cover both systems so you can log in, add funds, update vehicles, and resolve toll charges without delay.
Florida Toll Pass Systems at a Glance
Two prepaid transponder systems handle most Florida tolls. Picking the right one depends on where you drive most often and the discounts you want.
| Feature | E-PASS (CFX) | SunPass (FTE) |
|---|---|---|
| Coverage Area | Central Florida (Orlando metro) | Statewide |
| Transponder Types | Sticker, Uni | Mini, Sticker, SunPass Pro |
| Discount vs Pay By Plate | Up to 25% | Varies by road |
| Initial Deposit | $10 minimum | $10 minimum |
| Account Fee | None | None |
| Mobile App | iOS and Android | iOS and Android |
Drivers who stay mostly in the Orlando area save more with E-PASS. Drivers who travel across the state benefit from SunPass. SunPass Pro works in EZ Pass states too, which makes it a good choice for snowbirds.
How to Create a New E-PASS or SunPass Account
New accounts take about 10 minutes to set up online. You need a valid driver’s license, license plate number, and a credit or debit card. You can start an E-PASS account at the official CFX site, which lets you register, fund, and order a tag from one dashboard.
E-PASS Account Setup
- Visit the E-PASS website and click “Register.”
- Enter your name, address, phone, and email.
- Add your vehicle plate number, state, and vehicle type.
- Fund the account with at least $10 by card or bank draft.
- Order a sticker ($4.28) or Uni transponder ($14.95).
SunPass Account Setup
- Visit SunPass.com and click “Sign Up.”
- Enter contact and vehicle details.
- Choose a transponder: Mini, Sticker, or SunPass Pro.
- Load at least $10 to activate the account.
Both systems mail a transponder within 5–7 business days. Sticker tags mount on the windshield behind the rearview mirror. Portable tags sit on the dashboard. E-PASS also offers in-person pickup at CFX service centers for same-day tag pickup.
Login and Password Reset
Logging in is the most common account task. Use the right portal for your pass type. The SunPass login page accepts your username and password, and the E-PASS login accepts your account number or username plus PIN.
E-PASS Login Steps
- Open the E-PASS website.
- Enter your account number or username.
- Type your PIN or password.
- Click “Sign In.”
Forgot your PIN? Click “Forgot PIN” on the login page. Enter your email or account number. The system sends a reset link. The link expires in 30 minutes for security reasons.
SunPass Login Steps
- Go to SunPass.com.
- Click “Login” at the top.
- Enter your username and password.
- Access your account dashboard.
Lost your SunPass password? Click “Forgot Password” and enter your email. SunPass sends a temporary password. Change it after logging in for better security.
Adding Funds and Payment Methods
Low balance triggers toll violations. Keep your account funded at all times to avoid the $25 administrative fee that comes with unpaid tolls.
| Payment Method | E-PASS | SunPass |
|---|---|---|
| Credit/Debit Card | Yes | Yes |
| Bank Account (ACH) | Yes | Yes |
| Cash at Retail | No | Yes (Publix, CVS, Walgreens) |
| Check or Money Order | By mail | By mail |
To add funds manually, log in and click “Make a Payment.” Enter the amount and confirm. Receipts arrive by email within minutes. One-time payments accept Mastercard, Visa, Discover, and American Express. Bank drafts add 1–3 business days to clear.
Vehicle and Transponder Management
Update vehicles when you buy, sell, or lease a car. Unlinked plates trigger Pay By Plate charges at double the standard toll rate. Update vehicle records as soon as the title changes hands.
Add a Vehicle
- Log in to your account.
- Click “Vehicles” or “Manage Transponders.”
- Enter plate number, state, make, model, and year.
- Save the changes.
Transfer a Transponder
Uni and Mini transponders move between vehicles. E-PASS stickers stay fixed to one windshield. Remove a sticker with dental floss and rubbing alcohol. Add the plate of the new vehicle to your account first to keep charges accurate.
Replace a Lost or Stolen Transponder
- Log in to your account.
- Click “Report Lost or Stolen.”
- Order a replacement online.
- Pay the replacement fee ($14.95 for E-PASS Uni, around $19.99 for SunPass Mini).
Report lost tags fast. Each toll hit on a missing tag bills your account until the report date. Stolen tags do not charge the account after the report.
Balance Check and Transaction History
Check your balance before long trips. Most accounts show the balance on the dashboard home page after login.
How to Check E-PASS Balance
- Log in to your E-PASS account.
- View the balance at the top of the page.
- Click “Transactions” for full history.
How to Check SunPass Balance
- Log in at SunPass.com.
- Balance appears in the account summary.
- Click “Statements” for monthly history.
Transaction history shows each toll, the date, time, location, and amount paid. Export to CSV for expense reports or tax records. Statements cover up to 12 months online. Older records require a customer service request by phone or email.
Auto Recharge Setup
Auto recharge stops low-balance tolls. Set a low threshold and a refill amount. The system adds funds when the balance drops below your limit. SunPass auto recharge and E-PASS auto replenishment work the same way through the payment settings menu.
| Setting | E-PASS Default | SunPass Default |
|---|---|---|
| Low Balance Trigger | $10 | $10 |
| Refill Amount | $25 | $25 |
| Payment Source | Card or Bank | Card or Bank |
Change the trigger and refill amount anytime. Log in, open “Payment Settings,” and edit the values. Auto recharge runs 24/7. Funds post within 30 minutes of the trigger.
Toll Violations and Disputes
Unpaid tolls become toll violations after 30 days. Florida adds a $25 administrative fee per unpaid toll. Repeated unpaid tolls block vehicle registration renewal at the DMV.
How to Pay a Toll Violation
- Visit the violation portal for E-PASS or SunPass.
- Enter your license plate or violation number.
- Review the charge and fee.
- Pay by card or check.
How to Dispute a Charge
- Log in to your account.
- Open “Disputes” or “Contact Support.”
- Select the transaction in question.
- Add a short reason: wrong plate, wrong vehicle, paid elsewhere.
- Submit. Review takes 5–10 business days.
Keep receipts and photos of your transponder. Photos help disputes when a tag fails to read at a gantry. The dispute team reviews the gantry image and your account history before making a decision.
Mobile App and Customer Service
Both systems offer free mobile apps for iOS and Android. Apps mirror the web dashboard and add push notifications for low balances and completed tolls.
E-PASS App Features
- Check balance and recent tolls
- Add funds on the go
- Update vehicle and payment settings
- Receive low-balance alerts
SunPass App Features
- View balance and trip history
- Add a credit card or bank account
- Manage multiple transponders
- Pay violation notices
Call customer service for issues apps cannot solve. Wait times run 5–15 minutes during peak hours. Call early morning or late afternoon for shorter hold times.
Account Closure and Refunds
Close your account when you move out of state or stop using the pass. Both systems refund remaining balances after fees. SunPass refund requests and E-PASS account closure both require returning portable transponders.
How to Close an E-PASS Account
- Log in to your account.
- Click “Account Settings” then “Close Account.”
- Return the transponder (if portable).
- Provide a refund method: card, bank, or check.
- Refunds process in 4–6 weeks.
How to Close a SunPass Account
- Log in at SunPass.com.
- Go to “Account” then “Close Account.”
- Return the transponder if requested.
- Choose a refund method.
- Funds return in 6–8 weeks.
Accounts with negative balances must be paid before closure. Unreturned transponders deduct a fee from the refund amount. The minimum balance for a refund is $1.00.
Discount Programs and Savings
Both systems offer ways to cut toll costs. E-PASS gives up to 25% off Pay By Plate rates on CFX roads. SunPass users get lower rates on Florida’s Turnpike compared to Pay By Plate. Annual passes are available for heavy commuters on specific bridges and tunnels.
Rental car drivers pay a daily toll fee plus per-toll charges through the rental company’s plate reader program. Use the toll calculator on each website to estimate trip costs. The calculator compares E-PASS, SunPass, and Pay By Plate rates for any route.
Contact and Account Help
E-PASS (Central Florida Expressway Authority):
Official Website: www.e-zpassfl.com
Phone: 1-800-353-7277
Hours: Monday–Friday, 8:00 a.m. to 6:00 p.m. Eastern Time
Mailing Address: PO Box 585070, Orlando, FL 32858
SunPass (Florida’s Turnpike Enterprise):
Official Website: www.sunpass.com
Phone: 1-888-TOLL-FLA (1-888-865-5352)
Hours: Monday–Friday, 7:00 a.m. to 7:00 p.m. Eastern Time
Mailing Address: PO Box 25410, Tampa, FL 33622
Frequently Asked Questions
Account questions come up often for new and existing Florida toll pass users. The answers below cover the most common needs for managing E-PASS and SunPass accounts online, including login issues, balance checks, vehicle updates, and dispute steps.
Can I use E-ZPass in Florida?
No. E-ZPass operates in 19 states outside Florida. Florida drivers use E-PASS for Central Florida expressways and SunPass for statewide coverage. E-PASS stickers work only on CFX roads. SunPass Pro works in both EZPass states and Florida. Visitors from EZPass states who drive Florida toll roads receive a Pay By Plate invoice by mail to the address on the vehicle registration.
How long does it take to get a SunPass or E-PASS transponder?
Standard shipping takes 5–7 business days. Both systems offer expedited shipping at extra cost. E-PASS in-person pickup at CFX service centers gives a tag the same day. SunPass retail locations like Publix and CVS sell portable Mini transponders with no account setup needed. Opening an account lowers the per-toll rate compared to using a retail tag without registration.
What happens if my E-PASS or SunPass balance goes negative?
Negative balances trigger a violation notice after 30 days. Florida adds a $25 administrative fee per unpaid toll. Repeated violations suspend the account and may block vehicle registration renewal at the DMV. Add funds fast or set up auto recharge to avoid these charges. Email alerts notify you when the balance drops below the trigger amount.
Can I link a license plate without a transponder?
Yes. Both systems offer Pay By Plate and video tolling. The plate is photographed at each gantry. The system charges your account at a higher Pay By Plate rate. This option works for occasional drivers and rental cars. A transponder gives the lowest toll rate on every road. Rental car drivers can add a license plate to their personal account to avoid daily plate reader fees.
How do I update my address after moving?
Log in to your account, open “Profile” or “Account Details,” and edit the address fields. Save the changes. Statements and violation notices mail to the new address going forward. Update the address before moving to prevent lost mail and missed notices. The change applies to all transponders linked to the account, including secondary vehicles.
Can I have both an E-PASS and a SunPass on one vehicle?
Yes. Many Florida drivers carry both for broader coverage. The transponder mounted on the windshield reads at gantries. The system that detects the tag first charges that account. Mount one tag per vehicle to avoid double charges. Unmounted tags stored in the glove box do not read at gantries. Choose the tag that works on the roads you drive most often.
How do I report a transponder that stopped working?
Log in, open “Transponder Settings,” and click “Report Issue.” The system tests the tag. If the tag fails, a replacement ships free under warranty within 12 months of purchase. Out-of-warranty tags cost $14.95 for E-PASS Uni and around $19.99 for SunPass Mini. Test the tag at a CFX service center or by driving through a local toll gantry before requesting a replacement.